Solution Architect / System Engineer

Job profile / key responsibilities

The Solution Architect / System Engineer is responsible for providing technical pre-sales support for field sales personnel. This includes performing the installation, configuration, and demonstration of RES Software’s full product line, delivering technical presentations to customers and partners, developing analytical solutions and implementing actions required to solve sales issues, coordinating appropriate corporate resources, providing communications to sales personnel and management, and escalating concerns when appropriate.
The Pre-Sales is responsible for explaining how RES Software’s technology can fit into customer architecture, and to spot opportunities in this respect.
The Pre-Sales is also responsible for development of expanded product knowledge and technical skills that allow then to manage, build and deliver proof of concepts on emerging technology.

Primary Responsibilities

Internally

• Partners with Sales Managers to develop account / territory plans and sales strategy
• Provides the technical pre-sales support required for field sales personnel to attain or exceed sales revenue objectives by clarifying RES Software’s product capabilities and applications through product and corporate positioning.
• Keeps up to date with new products, messaging, horizontal and vertical market trends, supporting technologies and competitive intelligence
• Works closely with other members of the Enterprise Services team to share ideas, skills, tools and willingly offers and accepts assistance as required to ensure both individual and team goals are met
• Works closely with Product Management teams to ensure the product direction meets the needs of the customers/prospects

Externally

• Provides technical qualification of opportunities
• Establishes technical credibility within the account and builds trust with customer influencers and decision makers
• Leads technical discovery sessions with prospects to map requirements to solutions
• Develops and deliver compelling customized demonstrations and presentations to meet customer/prospect requirements
• Performs installation, configuration, and demonstration of RES Software’s full product line customized to specific customer requirements to facilitate the sale of RES Software’s products. This includes the building and delivery of demonstration and proof of concepts specific to RES Software’s technology and products.
• Demonstrates an in depth understanding of RES Software’s products and is able to articulate product features, business benefits and competitive advantages
• Takes ownership of the technical sales cycle for an opportunity and orchestrates additional subject matter expertise as required
• Provides technical account management to existing accounts, ensuring customer satisfaction and identifying incremental revenue opportunities
• Provide on-site technical troubleshooting of product problems, coordinating appropriate corporate resources as needed for resolution, providing communications to sales personnel and corporate support personnel, and escalating concerns when appropriate.
• Takes ownership of the production of RFIs/RFPs responses, ensuring the consistency and quality of responses and presentation
  

Requirements

Knowledge / experience

• A track record of successful software experience in system engineering
• Is able to combine technical elements with business needs and business requirements of clients
• Understands the impact of technology on business processes and efficiency
• Is able to explain benefits of a technical product / solution to a client in relation to the client’s business needs
• Understands the importance of cost-saving benefits for a client in relation to the usage of the Company products
• Experience in supporting channel (education / training of partners)
• Background preferably from Citrix, Microsoft, HP, IBM, Oracle
• Knowledge of Microsoft and Citrix

Soft skills

• Presentation skills
• Communication skills
• Team player
• Business focused
• Customer oriented
• Committed
• Flexible
  
  

Education:

• College or university degree
• Microsoft Certified Engineer
  
  

RES Software provides a comprehensive benefit package with medical, dental, vision, life insurance, and 401(k). Please mail, email or fax your resume and cover letter to: careers@ressoftware.com.