Indaver

Indaver is an integrated service provider of high-quality waste management services. Indaver covers the entire waste management value chain, ranging from consulting and on-site management, over collection, pre-treatment, re-use, recycling and recovery to final disposal. Indaver employs over 700 people and operates several transfer stations, as well as recycling and composting facilities, physico-chemical treatment plants, incinerators and landfill sites. In 2006 Indaver managed 1,878,000 tons of waste. The IT infrastructure, at the main facilities in Flanders, consists of Dell servers, laptops, desktops and switches. The company uses SAP for its enterprise resource planning, WebFocus and many other applications like Microsoft Office, IBM’s Domino server and Lotus Notes. Indaver is rapidly virtualizing most of their servers using VMware’s ESX server.

When Indaver started out using Citrix, it quickly found it needed extra tools to secure the environment. Users would often download unnecessary software, making an unmanageable mess of the servers. Also, performance was a problem. When a user’s application took 100% of a server’s CPU, everybody working on that server was impacted. Users complained that applications were slow and sometimes not responding.

Over the last five years, RES Workspace Manager solved several issues that were plaguing the fast growing Indaver IT environment. Instead of having a server loaded with scripts for printers, scripts for network drives and scripts for users and files, Indaver now has one central mechanism that is easy to maintain. Workspace Manager is now also used to ensure CPU performance. It is no longer possible for a single user or a single program to crash an entire server. Workspace Manager enabled the IT department to cope with Indaver’s rapidly expanding IT environment without the need of extra staff, even though the company has doubled in size over the last five years. Thanks to RES Software they now have a stable, performing and secure environment.