City of Enschede

The City of Enschede is the thirteenth largest city in the Netherlands. The IT department provides the city council offices and departments with all the IT services the local government requires. However, the management of PCs and thin clients was often unbearably time consuming for them. The city needed an efficient way to manage user environments and guarantee security. They also wanted to reduce the complexities of software distribution, as the city had grown to use more than a thousand different hardware configurations.

After testing multiple management tools, they found that RES Workspace Manager and RES Automation Manager were the only viable solutions. Workspace Manager provided one harmonious interface to all system administration tasks while Automation Manager simplified the maintenance of software on PCs and servers.

Prior to using RES Software, the city had considered hiring extra IT staff to help in maintenance. RES enabled them to administer more than 100 Citrix servers and more than 400 fat clients with only four IT staff. The city’s senior IT consultant believes that the management of these complex IT systems would not have been possible without the aid of RES Software.

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