United Resource Systems

United Resource Systems (URS) maintains thousands of client relationships by providing outsourced account receivable and debt recovery management services.

One of URS’ greatest challenges was keeping their systems up and running through necessary repairs and upgrades to ensure the business continuity that their clients had come to expect. Additionally, management of the company’s desktops had become a difficult and time consuming task, so McKee also hoped to make a major IT upgrade from physical desktops to a thin client environment in order to better manage each user’s system.

With RES Software, administrators are able to manage the environment with simple point and click administration through a user-friendly management interface. It simplifies the configuration of new applications and eases the addition/removal of new users, eliminating the need for scripting. It also provides users with a unified desktop, masking change from the user so that every time they log on, they have the same experience, no matter where they are logging on from.

By implementing RES Software, all future IT upgrades and changes to the computing environment will be made simple for URS. RES Software has allowed URS to manage their entire user system significantly reducing the amount of time, money and personnel that were being allocated to network issues. They are now able to focus on their core business, knowing their systems are fast and reliable.

Users have also realized an improved experience. They are  able to login anywhere and at any time with complete access to their personalized desktop and user-settings. From a management perspective, one of the most useful benefits has been seen when employees change their job roles within the company and need new group memberships and new application permissions configured for them, while they are removed from the old.

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